About CMR Surgical

At CMR Surgical, we're revolutionising the future of minimal access surgery with Versius, our next-generation surgical robotic system. We're growing fast, and we’re on a mission to transform how surgery is delivered globally for the benefit of patients, clinicians, and healthcare systems.

Our values—Ambitious, Humble, People-Focused, and Fair & Responsible define our approach to innovation, partnership, and growth. If you believe in making a meaningful difference in healthcare and want to be part of a purpose-driven company with bold ambitions, now is the time to join us.

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

About the Role

The Procedure Enablement Manager is responsible for increasing procedure utilisation across the full lifecycle of the Versius installed base — from activation of newly sold systems, to optimisation of active accounts, through to recovery of declining or inactive systems.

The role identifies and quantifies the key factors impacting procedure utilisation across direct and indirect markets by combining data analysis with structured voice-of-customer (VOC) and field insight, and translating these insights into clear, scalable levers that drive activation speed, sustained utilisation growth, and recovery of underperforming systems.

This role requires excellence in both analysis and action. The individual will produce data and VOC-driven analysis to define prioritised action plans, and will also be responsible for swiftly implementing, tracking, and continuously refining those action plans through direct execution and cross-functional leadership to deliver measurable utilisation outcomes.

Responsibilities

Responsibilities are structured across three integrated layers: insight & system design, installed-base lifecycle ownership, and execution & governance.

Insight Generation, System Design & Capability Building

Utilisation Strategy & Insight (Direct + Indirect Markets)

• Lead structured assessment of utilisation performance across direct and indirect markets
• Identify barriers to adoption and conditions associated with high-performing sites
• Combine quantitative data with qualitative field insight to define true utilisation drivers
• Translate findings into scalable playbooks, SOPs, and intervention frameworks

Field Insight & Validation

• Visit customer sites to observe Versius in live surgical workflows
• Conduct structured interviews with surgeons, theatre teams, and administrators
• Translate real-world observations into actionable operational, clinical, and commercial improvements

Standardisation & Framework Ownership

• Design and deploy a standardised site activation and ramp-up SOP (install, first cases, steady state) across direct and indirect markets
• Design and roll out a standardised quarterly Service Delivery Review (SDR) framework
• Ensure insights are embedded into repeatable processes rather than one-off interventions
• Support training and onboarding of Clinical Sales teams and channel partners

Installed Base Lifecycle Ownership

New Sales ? Site Activation & Ramp-Up

• Own the activation journey from contract signature through installation, first case, and ramp-up to steady-state utilisation
• Track milestones including time to install, time to first case, early case cadence, and time to steady state
• Identify and resolve activation bottlenecks across functions
• Coordinate cross-functional support to accelerate activation timelines

Active Accounts ? Utilisation Optimisation

• Monitor utilisation performance using daily, weekly, and monthly reporting
• Identify underperformance and lead structured root-cause analysis
• Define and coordinate targeted intervention plans
• Escalate persistent or systemic barriers

Declining / Inactive Accounts ? Recovery

• Define thresholds for at-risk and inactive accounts
• Re-engage customers and mobilise cross-functional focused and targeted teams to diagnose and re-implement
• Track recovery durability and build recovery playbooks

Execution, Governance & Performance Management

Execution & Cross-Functional Leadership

• Own prioritised portfolio of accounts requiring intervention
• Run utilisation steering forums
• Drive accountability across functions without direct authority

Tracking, Systems & Reporting

• Own the utilisation performance narrative
• Define and manage utilisation KPIs
• Translate tracking and insights into Salesforce
• Report to Commercial Operations and senior leadership

We’d expect you to also be willing to turn your hand to anything within the Commercial Operations remit that helps the team deliver its objectives.

Success Measures

• 20% increase in utilisation across targeted accounts
• Reduction in time to first case and ramp-up timelines
• Decrease in inactive or stalled systems
• Adoption of standardised growth playbooks across both direct and indirect markets

To be successful in this role, you’ll need to have/be:

• Strong analytical and problem solving capability
• ?Data driven – uses insights to prioritise and act
• Structured thinker – able to break down complex issues quickly
• Execution focused – drives outcomes, not just analysis
• Experience in medtech implementation, commercial operations, PMO, performance management, or consulting
• Proven ability to work cross functionally and drive execution
• Strong stakeholder management/alignment across regions and functions
• Influential – able to align teams without direct authority 
• Commercially aware – understands revenue drivers and leaks
• Experience in medtech, healthcare, or surgical environments (desirable)
• Understanding of clinical workflows and hospital operations (desirable)
• Experience driving adoption, utilisation, or implementation initiatives (desirable)

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Why Join Us?

We offer a competitive salary and a great benefits package including a bonus, pension, healthcare and enhanced global parental leave pay.  

Interested? We’d love to hear from you!

This role requires candidates to have eligibility to work within the UK.

Strictly no agencies