We're currently recruiting for a Field Service Engineer to be based in our US team, you will be responsible for the installation, servicing, and maintenance of our state-of-the-art surgical robotic system within your assigned territory. You’ll play a key role in ensuring maximum system uptime, enabling surgical teams to achieve the best clinical value from the Versius system, and ensuring all service agreements and warranty obligations are fulfilled.

As the US is a new and growing market for CMR Surgical, our current installed base is limited but expanding rapidly. This is an opportunity to join at the start of our US journey, where you will help establish our reputation and customer relationships. The position is field-based and will require extensive nationwide travel, with flexibility to support customer sites across the country, as our footprint grows.

The role also requires hospital credentialing for major US healthcare systems, strict adherence to FDA Quality System Regulation (21 CFR 820), and compliance with all local, state, and customer-specific access requirements.

If you want to get into the rapidly growing world of surgical robotics - then this is the role for you. 

About CMR Surgical

CMR is an exciting and evolving company to be joining right now.  Our commitment to our goal of building a world-class medical devices company is underpinned by the ground-breaking innovation of our next generation of surgical robots and a diverse team of talented and supportive individuals.

We’re breaking new ground which makes working here exciting, it provides autonomy, opportunity and makes the things you do visible. Come and join us and see what you’re capable of.

Specific Role & Responsibilities:

• Support the installation and troubleshooting of the Versius installed base in the assigned territory, lead repair activities and perform maintenance services.
• Own customer issues from identification to resolution, ensuring high customer satisfaction.
• Ensure preventative maintenance is carried out precisely, on schedule, and documented in full compliance with FDA Good Documentation Practices (GDocP).
• Maintain customer service logs, internal service records, and accurate system configurations for the installed base.
• Manage spare parts inventory in line with company guidelines, including ordering, reverse logistics and calibration tools within your area of responsibility.
• Complete all administrative tasks on time (service orders, logistics paperwork, expenses, etc.).
• Provide technical guidance to end users and internal CMR teams.
• Provide on-site case support for new accounts during the early stage of their customer journey.
• Undertake extensive product training and maintain skills as systems and processes evolve.
• Report any complaints in alignment with internal SLAs and Post-Market Surveillance processes; escalate feedback for continuous product improvement through defined channels.
• Maintain active registration in required hospital vendor credentialing systems (e.g., Symplr, IntelliCentrics, Vendormate), ensuring up-to-date background checks, vaccination records and completion of any site-specific training modules.
• Follow state and hospital access policies, ensuring eligibility for work in restricted clinical areas.

We’re a rapidly developing organisation roles can change and evolve. You’ll be willing to turn your hand to anything within the Service and Support remit that supports the team with delivering its objectives.

Knowledge and Skills required:

To be successful in this role, you’ll need to have/be:

• Familiarity with operating theatre/OR protocols and medical device handling.
• Willingness to travel extensively, work away from home, and occasionally work outside standard business hours.
• A proactive, hands-on attitude with strong problem-solving skills.
• Strong organizational skills, capable of managing multiple priorities and meeting contracted Service Level Agreements.
• Ability to communicate clearly with customers and internal teams under pressure, maintaining strong relationships.
• Flexibility to work in cross-functional environments and adapt to changing priorities.
• Proven track record in independent troubleshooting and repair of complex electromechanical systems.
• Knowledge of electronics, electrical systems, and software, including performing software updates via engineering interfaces.
• An understanding of ESD measures, Electrical Safety, Medical Contamination risks, decontami-nation.
• Proficient in the use of tools such as DMMs and ES testers

• Consistent and resilient in providing structured feedback internally, actively contributing to product and process improvements.
• Excellent verbal and written communication skills in English
• Proficient in Microsoft Office and familiar with Field Service CRM tools such as ServiceMax.
• Ability to lift up to 20 kg and work in clinical environments, including operating theatres.
• Valid US driver’s license and ability to travel at short notice, including frequent overnight stays.
• Availability to travel to Europe for initial training and case observations.

Qualifications and Experience:

We would like you to have:

• Bachelor’s degree, associate degree, or equivalent in engineering, electronics, biomedical engineering, or related discipline.
• Minimum 3 years of field service experience in a regulated environment (medical or pharmaceutical preferred).
• CBET certification is strongly preferred.
• Experience servicing high-value capital equipment (e.g., imaging systems, surgical robotics, radiotherapy).
• Eligibility to permanently work within the United States